Episode 8

Published on:

8th Oct 2022

The #1 Secret to Retaining More Clients

In the latest installment of Entrepreneurial Attorney Nation, Richard James is joined by long-time Partners Club member and Freedom Group member Bert Diener, as he reveals the number one thing he did in his business to make a pivot to grow without having to invest more money in marketing advertising. Moreover, as CEO and Co-Founder of 4iiz, Bert also provides real inside information that helps law firms tune into the right direction.

Time Codes:

0:00 - Introduction from Richard James

02:52 - Bert Diener introduces himself

07:04 - Opportunities to Inspect

08:31 - Highest Priorities to Inspect

11:08 - Coaching, Inspection, and Compliance

13:08 - What Bert's Firm Did

13:40 - Myth: "I've Trained My Staff; They've Got It Covered

14:20 - Consequences of Not Inspecting

25:37 - What to Inspect at Intake

32:27 - The Basic Levels

35:49 - How to Inspect

40:43 - 11 Steps and the PCLC/Mystery Shopping

46:50 - Bert/4iiz Contact Information

49:08 - Episode Recap

53:10 - End of Episode

Connect with Richard James:

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About the Podcast

Your Practice Mastered
Are you ready to take your law firm to the next level?
Tune into The Your Practice Mastered Podcast where we talk about specific problems for law firm owners as they grow their firms. A show that will allow you to learn how to build a law firm that supports a lifestyle that gives you personal and financial freedom. New Episode every Thursday 8PM EST.